공감

A diverse group of professional business people in modern, modest business attire, gathered around a holographic, glowing AI interface in a bright, contemporary office setting. The interface subtly displays complex data visualizations related to customer sentiment and emotional insights, represented by gentle, flowing patterns and warm, understanding colors. One person gently touches the holographic display, conveying connection and empathy. The overall atmosphere is collaborative and forward-thinking. Fully clothed, appropriate attire, safe for work, perfect anatomy, natural proportions, well-formed hands, proper finger count, professional photography, high quality, professional.

AI 감정 인식이 고객 경험을 뒤집는 놀라운 비밀

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솔직히 말해서, 고객 센터에 전화할 때마다 마음속으로 ‘내 기분 좀 알아줬으면 좋겠다’는 생각을 자주 하곤 했어요. 딱딱한 매뉴얼 답변 대신, ...